Frequently asked questions about cleaning in Kraków
Answers to the questions we hear most often from private clients and businesses.
How much does cleaning cost?
The price depends on the size, scope of work and frequency. You will find indicative ranges on the Pricing page — we always give the exact, binding amount in a free quote, tailored to the specific property.
Do you sign a contract?
For businesses, residential buildings and clients who want ongoing cooperation, we sign a contract setting out the scope, schedule and payment terms. For one-off home jobs, agreeing the details by phone or email is enough.
Is the company insured (OC)?
Yes, CLEAN PAQ holds public liability (OC) insurance covering the services we provide — we work in your home or office with full responsibility for the space entrusted to us.
Do I need to be present during cleaning, and what about keys?
You don’t need to be. Many clients give us keys or an intercom code for the cleaning — we work on trust and the agreed terms or contract, and the company is insured.
What cleaning products do you use?
We work with our own professional equipment and certified cleaning products. On request we use gentler products — safe for children, pets and allergy sufferers.
Do you issue invoices?
Yes, depending on your needs we issue VAT invoices or receipts — for both businesses and private clients.
How quickly will I get a quote?
We reply within 24 hours of your enquiry at the latest. For simpler jobs we often provide the quote the same day.
Do you clean one-off, or only on subscription?
Both. We take one-off jobs (e.g. deep cleaning, after renovation) as well as regular, recurring service — recurring cleaning is cheaper, by up to 20%.
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